Customer experience has grown to be the topmost priority of the restaurant business in the past and 2020 will be no different. We want to dive in and break down why customer experience is so important for your food business, and how you can use this knowledge to create a great customer experience this year.
Research by Temkin Group showed that investing in creating good customer experiences can double the business revenue within 36 months. As it turns out, good customer experiences can have customers spending 13% more than they were originally planning to, just due to the good experiences and customer centric approach they experienced in your business.
The study also concluded that 86% of the customers were willing to may more, provided the product or service was excellent. It is now clearer than ever that focusing on customers and customer feedback is an investment that can provide your business with a great boost.
In a nutshell, personalized experience creates the boundaries of the customer journey with your business. To ensure a customer does not face poor experience and ensure customer retention, it has become crucial to know what your customers prefer and what their customer expectations are.
Over the years, we have witnessed how bad customer support and bad experiences, both at the place of business and through communication platforms such as social media ultimately resulted in establishments needing to stop doing business.
No one wants to do business with a company that treats you poorly. Similarly, no diners will return to a restaurant that has left a bad taste in their mouth.
At Devourin, we have created tried and tested solutions that encompass the entire customer journey, from the moment they step through your doors, to the moment they pay the bill. Our solutions for cafes, restaurants, QSRs, Bars and Lounges can see you increase your revenue marginally by just adopting our customer experience tools, that have been designed from the ground up, keeping your customers in mind.
Connect with us today for a demo! We will be happy to show you how we bring about an increase in revenue to your establishment while at the same time bridging the gap between customer expectations and your product delivery.
It is time to change the game and harness the power of happy customers.